Legal
Privacy Policy
Last updated: June 1, 2026
1. Introduction
ESR (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the ESR platform. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.
2. Information We Collect
We collect information you provide directly and information generated by your use of the Service:
- Account information: name, email address, and password when you register
- Company information: business name, type, and details you provide during onboarding
- Usage data: tasks assigned to agents, knowledge base content, and activity logs
- Payment information: processed securely by our payment provider; we do not store card numbers
- Technical data: IP address, browser type, device information, and session data
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve the Service
- Process transactions and manage your subscription
- Send you service-related emails (receipts, updates, security notices)
- Personalize your AI agent interactions
- Monitor and analyze usage patterns to improve the platform
- Prevent fraud and ensure security
4. AI and Your Data
Content you submit to AI agents (tasks, knowledge base entries, business context) is processed by third-party AI providers to deliver the Service. We take steps to limit data retention by AI providers. We do not use your business data to train general AI models. Your data is processed strictly to provide you with AI responses.
5. Data Sharing
We do not sell your personal information. We share data only with trusted service providers (infrastructure, payments, AI processing) necessary to operate the Service, and as required by law. All third-party providers are bound by confidentiality obligations.
6. Data Retention
We retain your account data for as long as your account is active. If you cancel your account, we will delete your personal data within 90 days, except where retention is required by law. You can export your data at any time from Settings.
7. Your Rights
Depending on your location, you may have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability
To exercise any of these rights, contact us at privacy@esr.co.
8. Cookies
We use session cookies to keep you logged in and to maintain your preferences. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, but this may prevent you from using the Service.
9. Security
We implement industry-standard security measures including encryption in transit (TLS), secure password hashing, and access controls. No method of transmission over the Internet is 100% secure. We encourage you to use a strong, unique password for your account.
10. Contact
Questions about this Privacy Policy? Email us at privacy@esr.co.